Privacy Policy

1. Scope and applicability

This Privacy Policy applies to all users of Srealm products, websites, and services where this policy is displayed or referenced. It explains our privacy practices and your choices regarding personal information. By accessing or using Srealm, you acknowledge that you have read and understood this policy. If you do not agree with our practices, you should discontinue use of the service.

2. Information we collect

We collect information you provide directly, including account profile details, contact information, support requests, communication preferences, and any content voluntarily submitted through the service. We automatically collect technical and usage data such as device type, browser details, IP address, session activity, feature usage, interaction timestamps, and error diagnostics to maintain service quality and security. Where permitted by law, we may receive information from trusted partners such as authentication providers, payment processors, analytics services, or fraud prevention platforms.

3. How we use personal information

We use personal information to deliver and maintain services, authenticate accounts, respond to inquiries, process transactions, and provide customer support. We process information to improve usability, monitor reliability, detect abuse, prevent fraud, and protect users, systems, and business operations. We may use aggregated or de-identified data for internal analytics, product optimization, service planning, and reporting, provided such data does not directly identify you.

4. Legal basis for processing

Where applicable laws require a legal basis, we process personal information based on one or more of the following: contractual necessity, legitimate interests, legal obligations, and your consent when required. You may withdraw consent for specific processing activities where consent is the legal basis, subject to limitations required to maintain essential service functionality.

5. Sharing and disclosure

We do not sell personal information. We may share data with vetted service providers that perform functions on our behalf, such as hosting, monitoring, support systems, analytics, payments, and communications delivery. We may disclose information if required by law, legal process, or lawful governmental request, or when reasonably necessary to enforce terms, protect rights, or prevent harm. In case of merger, acquisition, restructuring, or asset transfer, personal information may be transferred as part of the transaction, subject to applicable legal safeguards.

6. Data retention and security

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on data category and legal requirements. We implement reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is fully risk-free.

7. Your privacy rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to certain processing, or request portability of your personal information. To exercise rights, contact us through official support channels and provide sufficient details to verify identity. We will respond within timelines required by applicable law.

8. Children's privacy and updates

Our services are not directed to children under the age required by applicable law without appropriate consent. If we become aware of unauthorized collection, we will take appropriate action. We may update this Privacy Policy periodically. Material changes will be communicated by updating this page and revising the effective date.